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All franchisees are members
of the Ombudsman for Estate Agents as per the standard terms of
our franchise agreement.
The benefits of membership are numerous and in particular it shows
total transparency to the customer. As part of the membership requirement,
Xperience has it's own in-house complaints procedure which will
only get involved should the franchisee be unable to resolve the
complaint directly. Xperience has also negotiated with it's PI insurers
that should an a award be made by the Ombudsman against the office
of the franchisee, the award will be covered, if it is more than
the excess amount.
Needless to say, Xperience takes compliance very seriously and
it is important to us as a group that prospective franchisees are
aware of the Code of Practice laid down by the OEA. We genuinely
believe that the Code of Practise is the minimum requirement that
our franchisees should meet, in the context of running a professional
estate agency business
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